Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 7 days from when it was shipped, you may return or exchange them using the physical Returns and Exchanges form. To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 7-14 days for your refund to be processed.
Please note that to be eligible for return, item(s) must be in their original purchase condition, original packaging and with the original tags attached, include returns and exchanges form, and shipped within 7 days. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 7-14 days for full processing. Our team will review the returned item. Items that show signs of wear or have been altered, resized (by a jewelry other than Fourspeed Metalwerks), or damaged cannot be accepted for return. You will only pay for return shipping.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time. Please allow up to 7-14 days for your account to be credited.
Please Note: Shipping cost, customs and other fees for new items is customer’s responsibility. We will inform the shipping cost to customer email and the new items will be ship after the items ready and after we received shipping funds.
If you have any questions about your returns anda exchanges, please contact our customer service team by visiting Contact Us menu.