FAQ

How do i place an order?

When you visit our home page, you can click "How to order" at the bottom of the page, or you can just click on the link here

How do i change or cancel my order after it has been placed?

Order changes or cancellations can be done within 24 hours after you order and please contact our customer service team by visiting Contact Us menu 

I have completed my payment, can i add more items and shipped together with my first order?

Once you have completed your payment, that will count as one order so if you would like to add another item you will have to place another order.

What payment methodes can i use?

Fourspeed.com accepts: PayPal, and payment via ATM; Bank BCA & Bank MANDIRI (payment via ATM is currently available for Indonesian customers only). We do not accept checks, cash or credit vouchers. All cards that do not participate in the verification process will not be accepted.

Will i have to pay international taxes & duties?

You will be fully responsible for any additional charges for customs taxes and duties, which are imposed after the ordered items reaches your country. We cannot control and is not responsible for the cost of import taxes / duties are applied to your order goods because customs policies vary widely from country to country. please contact your local customs office for further information.

How long will the shipping and handling take after we place an order?

We have different types of shipping method, you can find all the information you need about shipping and handling by visiting Delivery Information menu.

What is your return and exchange policy?

Fourspeed will gladly return or exchange items within 7 days after you received your order and must provide the original receipt. Items must be in their original condition: new, unused, unwashed, unworn, unaltered, and that all labels and tags are attached. Handling will be made within 14 working days after we received the returned items. you can find all the information you need about shipping and handling by visiting RETURN AND EXCHANGE POLICY menu.

How do i use the voucher / gift code?

At Check Out, there will be a section where you can fill in the voucher / gift card code, once you have done that, your total will automatically be deducted.

I forgot to enter a voucher / gift code when check out. Can i still get the discount?

We’re sorry.. the voucher / gift code cannot be retroactively applied. If you forget to enter a code, you won’t get a discount.

I didn`t know you were having a promotion, i just made an order yesterday! Can i still get the discount?

We’re so sorry.. Most of our promotions are announced via Instagram (@fourspeed_vault), Twitter, Facebook, our blog, or our newsletter. Make sure you follow us, like us, and check the website frequently.

How do i find a Fourspeed Metalwerks retail store near me?

You can find all the information you need about Fourspeed Metalwerks retail store by visiting Stockist menu or contact our customer service team by visiting Contact Us menu.

How do i get sponsored by Fourspeed Metalwerks?

Please send your profile/proposal to business@fourspeed.com and your submission will be passed on to the appropriate person or team marketing.

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